Terms & Conditions
- We have a policy that ALL children need to wear a swimming hat (this does not apply to preschool & Adult + Child classes). This is to keep the pool clean and help with filtration. We have soft cloth hats in a variety of colours available to purchase at the pool if you do not already have one.
- We operate on a ‘No Refund’ policy. Once payment has been taken, no refunds will be given.
- Please be aware that no filming or photography of any kind is permitted on poolside unless pre-arranged and agreed with swim school staff and relevant forms have been signed.
- If your child is unwell (sickness / diarrhoea etc), they must wait 48 hours before returning to lessons. In the case of chickenpox, these must be healed over scabs with no weeping before returning.
- Swimmers must not eat anything for 1 hour before their lesson.
- Please ensure that your child is wearing appropriate attire for their lessons. This means tight fitting trunks / swimsuits with no baggy t-shirts/ long shorts or wetsuits.
- We do not allow mask type goggles that cover the nose. Regular goggles are allowed.
- If there are any changes in circumstance such as health issues, behavioural diagnosis’, address or contact information changes, we need to be aware as soon as possible. This change can be made either at the desk or via Client Hub.
- All children MUST be accompanied at all times before, during and after the swimming lesson. Children are not to be left unattended by a parent or guardian at any time.
- It is the responsibility of the parent/ carer to carry any medication needed for their swimmer such as epi pens or inhalers.
- We cannot offer credits or catch up sessions for missed lessons. This includes holidays and pre-planned events.
- We ask you to respect the cleanliness and guidelines of QM Sports Centre. Blue over shoes will be provided and need to be worn at all times on the poolside and please do not leave any litter on or around the poolside or changing rooms.
- Please put all belongings in a locker or bring them onto poolside. All goods and belongings are the responsibility of parents / guardians and left at their own risk.
- If your child is wearing swim nappies – please put your used nappies in a nappy sack and place into the bin provided.